Privacy Policy – Bhara Bazar Pvt. Ltd.

Effective Date: 20-04-2026

Bhara Bazar Pvt. Ltd. (“Company”, “we”, “our”, or “us”) operates a technology platform that enables users to book transportation and logistics services including bike rides, auto rides, cab services, porter services, and goods delivery through the Bhara Bazar mobile application (“App”).

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our services.

By using our App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following personal information:

• Full name
• Mobile number
• Email address
• Profile photo (optional)

b) Location Information

We collect precise and approximate location information to provide transportation and logistics services effectively.

Location data is used for:

• Ride booking and matching
• Real-time ride tracking
• Driver and delivery partner navigation
• Pickup and drop coordination
• Delivery tracking
• Fraud prevention and safety purposes

Location may be collected:

• While the App is in use (foreground)
• In the background only during active rides or deliveries and only with user consent

Important Disclosure

Background location access is used only when a driver or delivery partner has accepted an active booking or delivery request.

Location tracking automatically stops once the ride or delivery is completed or cancelled.

The App does not collect continuous background location when no active service is running.

Users may disable location access anytime from device settings; however, certain services may not function properly without location permissions.

c) Ride & Delivery Information

We may collect:

• Pickup and drop locations
• Trip and delivery history
• Ride distance and duration
• Goods or parcel details
• Booking timestamps
• Fare and payment details

d) Payment Information

We may collect limited payment-related information such as:

• Payment method
• Transaction reference IDs
• Payment status

All payments are processed securely through authorized third-party payment gateways.

We do not store sensitive card or banking information on our servers.

e) Device & Technical Information

We may automatically collect:

• Device model
• Operating system version
• IP address
• App version
• Device identifiers
• App crash logs
• Usage analytics and diagnostics

2. How We Use Your Information

We use collected information to:

• Provide transportation and logistics services
• Connect users with drivers and delivery partners
• Process bookings and payments
• Enable navigation and live tracking
• Send OTPs, notifications, and service updates
• Improve app functionality and user experience
• Ensure platform safety and fraud prevention
• Provide customer support
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell personal information to third parties.

We may share limited information with:

a) Drivers and Delivery Partners

• Name
• Contact number
• Pickup and drop location
• Ride or delivery details

b) Third-Party Service Providers

We may share information with trusted third-party providers including:

• Payment gateways
• Cloud hosting providers
• SMS and OTP providers
• Analytics and crash reporting services
• Customer support providers

These providers are authorized to use information only as necessary to provide services on our behalf.

c) Legal Authorities

We may disclose information:

• To comply with applicable laws or regulations
• In response to legal requests
• To protect our rights, users, or platform security

4. Foreground and Background Location Usage

Bhara Bazar uses foreground and limited background location access to support:

• Active ride tracking
• Driver navigation
• Real-time delivery updates
• Safety and operational accuracy

Background location is accessed only during an active ride or delivery session initiated by the user or delivery partner.

The App does not perform hidden or continuous background tracking outside active service operations.

A persistent notification may be displayed while background location services are active, as required by Android policies.

5. Data Security

We implement industry-standard security practices including:

• HTTPS encrypted communication
• Secure APIs and authentication
• Restricted data access
• Monitoring and abuse prevention mechanisms

Despite our efforts, no electronic transmission or storage method can be guaranteed to be completely secure.

6. Data Retention

We retain information:

• For as long as necessary to provide services
• To comply with legal and regulatory obligations
• To resolve disputes and enforce agreements

Data no longer required is securely deleted or anonymized.

7. User Rights and Controls

Users may:

• Access personal information
• Correct or update account details
• Withdraw permissions
• Request account deletion
• Contact support regarding privacy concerns

Users can manage permissions such as location and notifications through device settings.

8. Children's Privacy

Bhara Bazar services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, we will take reasonable steps to delete it.

9. Account Deletion and Data Removal

Users may request account deletion by:

• Using the in-app account deletion option (if available)
• Contacting support via email

Upon receiving a valid request, we will delete or anonymize user data within a reasonable timeframe unless retention is required by law or for legitimate business purposes.

10. Third-Party Services

Our App may integrate with third-party services such as:

• Google Maps
• Payment gateways
• Firebase services
• SMS providers

These services may independently collect and process information according to their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted within the App or on our official website. Continued use of the App after updates constitutes acceptance of the revised policy.

12. Contact Us

Bhara Bazar Pvt. Ltd.

📧 Email: support@bharabazar.com

📞 Phone: +91 8116698241

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the details above.