Refund & Cancellation Policy – Bhara Bazar Pvt. Ltd.

Effective Date: 20-04-2026

This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled for services booked through the Bhara Bazar mobile application.

1. Cancellation by User

a) Before Driver/Partner Assignment

Users can cancel the booking without any charges

Full refund (if prepaid) will be processed

b) After Driver/Partner Assignment

Cancellation may attract a cancellation fee

Fee depends on:

• Time elapsed after booking
• Driver/partner travel distance

c) After Driver Arrival

Cancellation will result in higher cancellation charges

Charges are based on waiting time and distance covered

2. Cancellation by Driver/Partner

If the driver or delivery partner cancels:

• User will not be charged
• If payment is already made → full refund
• Option to rebook will be provided

3. Failed or Incomplete Service

a) Ride Not Completed

If ride is not completed due to:

• Driver issue
• Technical issue

👉 User is eligible for full or partial refund

b) Delivery Not Completed

If goods are not delivered:

• Full refund (if prepaid)
• Redelivery option (if applicable)

4. Refund Conditions

Refund eligibility depends on:

• Cancellation timing
• Service status
• Payment method
• Issue verification

5. Refund Processing Time

Refunds are processed within 5–7 business days

Time may vary depending on:

• Bank
• Payment gateway
• UPI/Card provider

6. Mode of Refund

Refunds will be issued via:

• Original payment method (preferred)
• Wallet/credit (if applicable)

7. Non-Refundable Cases

Refunds may not be applicable in cases of:

• Incorrect booking details by user
• User not available at pickup location
• Misuse of platform
• Transport of prohibited/illegal goods
• Completed services

8. Goods Delivery (Important for Porter-type Service)

User is responsible for:

• Proper packaging
• Accurate item declaration

❗ No refund for:

• Damage due to poor packaging
• Restricted/prohibited items

👉 Limited liability may apply based on internal policies.

9. Dispute Resolution

If you face any issue:

• Contact support within 24 hours of service completion
• Provide booking ID and details

We will review and resolve within a reasonable timeframe.

10. Company Rights

Bhara Bazar Pvt. Ltd. reserves the right to:

• Deduct applicable charges
• Reject refund requests in fraudulent cases
• Modify this policy anytime

11. Contact Us

Bhara Bazar Pvt. Ltd.

📧 Email: Bharabazar@gmail.com

📞 Phone: +91 8116698241